Contact & Support
Main IATA navigation
Main IATA navigation
How can I upload my financial statements on the IATA Customer Portal? - Video
How can I access CASSlink and CASSlink outputs via the Customer Portal? - Video
How do I contact IATA via the Customer portal? - Video
How do I self-register, as a new user in the Customer Portal? - Video
How can I maintain my Contacts in the Customer Portal? - Video
Frequently Asked Questions
Our customers most frequent questions about operations and procedures related to BSP, CASS and agent accreditation are continuously compiled into a knowledge database accessible to all, at all times.
What would you like to know?
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Customer Portal Troubleshooting
Having trouble accessing the Portal?
Trouble logging in:
Verify you are using the same email address as you used for registration
Passwords are case-sensitive so be sure you don't have caps lock enabled
Your account may be temporarily disabled from too many failed log in attempts. Please wait for 10-15 minutes and try again
Please use the
feature if you require to reset your password
Reset password email not received
Verify you entered the same email address as you used for registration
Check your Spam / Junk / DELETED ITEMS folder
depending on your personal or company set up it is also possible that emails received in the ‘DELETED ITEMS’ folder are automatically deleted
If possible please request your Email Administrator to whitelist the IATA.ORG domain to ensure that all IATA Customer Portal emails will pass through your Organization's spam filters
If you still do not receive the Reset password email then please
Please ensure that you select the correct Type of Customer
Ensure that you enter the correct format for the IATA Code
Airlines - 3 digits
Passenger Agencies - 8 digits
Cargo Agencies - 11 digits
GSA / GSSA - 3 letters
The IATA Code must not include any special characters such as spaces or hyphens
If you are coming from an Airline or GSA or GSSA and your combination of IATA Code + Country fails to locate your Organization then please
If you have selected Non-IATA Agent or Other Company and your combination of Location + Company Name fails to locate your Organization then please
Browser compatibility: The self-registration process works best with Chrome, Firefox, Safari & IE 10 upwards
If you still face issues self-registering for your selected Customer Type then please go back and self-register as General Public
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