When will I receive my ID Card?

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TitleWhen will I receive my ID Card?
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URL NameWhen-will-I-receive-my-ID-Card
CS Portal linkhttps://portal.iata.org/faq/s/article/When-will-I-receive-my-ID-Card
Answer
Digital ID Card Delivery: 
- 48 business hours after the payment is made via IATAN Online Services for US cardholders or after the application is approved by the ID Card team for non-US cardholders.
To access your digital ID Card, please download "IATA AgentExperience" app on your Apple or Android mobile device. Visit the IATA/IATAN Digital ID Card page for more details. 

Physical/Printed ID Card Delivery:
- Standard delivery: within 2 to 6 weeks upon the payment is received
- Expedite delivery: 4 to 8 business days

If you have not received the printed ID Card, please create a case with Topic: ID Card (Print/Digital) and Subtopic: Product Delivery on the IATA Customer Portal. Kindly include your full name and IATA Code in the Description field and attach proof of payment of the ID Card.
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