What is the benefit for the travel agent by providing the customer’s contact?

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TitleWhat is the benefit for the travel agent by providing the customer’s contact?
Summary
URL NameWhat-is-the-benefit-for-the-travel-agent-by-providing-the-customer-s-contact-1448977346315
CS Portal linkhttps://portal.iata.org/faq/s/article/What-is-the-benefit-for-the-travel-agent-by-providing-the-customer-s-contact-1448977346315
Answer
By providing a valid passenger contact (email address and mobile phone number, using the industry standard) the travel agent will: 1. Ensure their customers will be provided with relevant and timely information by the airline 2. Reduce the need to check PNR queues for messages related to disruptions and re-booking 3. Reduce the need to search for alternative flight arrangements for their customers 4. Save time and money, while meeting customer’s expectations to be notified 5. Improve the overall experience with the travel agency

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