| Answer | What is New BSPlink?
New BSPlink is the new and enhanced version of the BSPlink system.
How can I find out more about New BSPlink in the Customer Portal?
After logging in to the Customer Portal, click on “Support” > “Travel” > “BSPlink Operations/Passenger” > “New BSPlink”.
What is the difference between Classic BSPlink and New BSPlink?
New BSPlink is a new and enhanced version which will replace Classic BSPlink.
What is the Beta version of New BSPlink?
It is a fully functional platform, available for use before the official activation of New BSPlink. You can switch between Classic BSPlink and the Beta version anytime.
How can I access the Beta version?
Log in to Classic BSPlink and click on the Beta version button located on the header.
If you cannot see the button, please reach our Customer Services for support.
Can I use both Classic BSPlink and Beta version?
Yes, you may use either. You can switch between versions anytime.
How do I go back to Classic BSPlink from the Beta version?
By clicking on the Classic BSPlink button located in the header.
Did business processes change in New BSPlink?
Previousl business processes remain the same. Our New BSPlink has more user-friendly functions and continues to be developed to progressively deploy new functionalities and enhance the user experience.
How can I learn about the functions and features available in New BSPlink?
Check out the FAQ related to New BSPlink - Training. Several tutorials are available.You can also download from the New BSPlink, a User Guide and an index of key functions and features accessible to each User Participation type
Can I use my current BSPlink login credentials to access the Beta version?
Yes, all current BSPlink users can access the Beta version with their current personal credentials.
Why am I not able to access New BSPlink directly?
Before New BSPlink replaces Classic BSPlink, the Beta version will allow you to get acquainted with it and test new functionalities as they are released.
Should I work in the Beta version or Classic BSPlink?
We recommend you work in the Beta version as much as possible to get acquainted with the new screens and functions in New BSPlink. What is the New BSPlink Participation Plan?BSPlink services are now grouped into 3 Plans as opposed to the Classic BSPlink plan based on “ basic “ and Enhanced” user types.New BSPlink Plans provide greater functionalities of automation with upper tiers and new usability:
- Efficient plan
- provides the core BSPlink services to airlines
- Unlimited users & 2FA
- Local SFTP access (upload/downloads)
- Mass usage for Refund & ADM’s
- Streamlined Plan
- enhances Efficient with additional features for mass management of transactions, document queries
- access to basic dashboards
- Access to multi-country functions enabling you to switch from one BSP to another without logging out
- Lean Plan provides further value-added services to support airlines optimizations through
- Data analytics & Industry Benchmarking
- Global Data Dashboards & Querying
- Aggregated values
- API Integration for airlines (starting with API for refunds)
- And more. See detailed list here
Can I access the New BSPlink Participation Plan in the Beta version or Classic BSPlink?
Access to New BSPlink Participation Plan will only be available under the Beta version.You will be able to access the New BSPlink Plan from January 2022, and try the updated Beta version for a period of 3 months so as to test the different options and select the plan that most suit their business modelWhat is changed?IATA, in collaboration with Airlines working groups agreed to a new plan structure for BSPlink for airlines, as part of the continuing commitment from IATA to reduce a airlines overall ISS charge
- The New BSPlink Participation based model will benefit Airlines as they will be able to create as many users as they need, under the Participation model selected
- Airlines will have Safe & Secure access to BSPlink through the implementation of Single Sign-On (SSO) and Two Factor Authentication (2FA)
- Pricing for Airlines will depend on Participation model chosen and will apply by BSP participation and no longer per users, hence a great flexibility to create new users while preparing for the implementation of 2FA required by May 2022.
When New BSPlink Participation plan be accessible to me?New Beta version including with split per Participation Plan “Efficient” “Streamlined” “Lean” will be accessible from January 2022. You will be informed accordingly.How do I choose the Participation Plan I want to use?Each Airlines will have the option to test the new functionalities and features available as well as the different Participation Plan between January and March 2022. At the end of this trial period, Airlines will be invited to confirm which BSPlink Participation plan they want to use.Note that the selected Participation Plan apply to all users of the same Airline.When will New BSPlink replace Classic BSPlink?
Classic BSPlink will continue to be functional until all customers are familiar with new Participation plan and new functions and features associated to each Participation Plans
When will the Classic BSPlink be not accessible (decommissioned)?
We will inform you with enough time in advance.
Will there be any disruption to the service when changing to New BSPlink?
No. We will make sure business continues as per normal worldwide.
I found an issue in New BSPlink (Beta version). How do I report it?
If you encounter any issues, please contact us through the Customer Portal . Thank you!
What language can I use in New BSPlink?
Several languages are available in the New BSPlink: English, Spanish, French, Italian, German and Chinese.
Why are certain functions missing in the Beta version?
Some functions are under development and will be released in the Beta version soon. New release is planned for January 2022. You can use the Classic BSPlink for any missing function.
Functions available in the Beta version also depend on your current BSPlink profile (Enhanced or Basic)
Do I need to update my profile in the New BSPlink?
No, all settings configured in Classic BSPlink remain applicable in New BSPlink.
Do Classic BSPlink and Beta version share the same data (tickets, SAFs, files)?
Both systems are synchronized in real time and share the same data. Any action in one system will be automatically replicated in the other.
Is there any change for SFTP connection in New BSPlink?
Any SFTP connection setup in Classic BSPlink will remain valid in New BSPlink to all Airlines, no matter the chosen Participation model. In addition, global SFTP connection will be accessible to Lean users.
Where can I find my files in New BSPlink?
You can download the files (billing reports, communications, etc.) under the menu Files > Reports.
Can I have access to the Beta version in all BSPs where I participate? Yes
I am using macros or robots in Classic BSPlink. Will it work on New BSPlink?
Probably not. All screens have been redesigned in New BSPlink for enhanced user experience.Please contact IATA team through the Customer Portal for specific questions in this area.
Is there any training on New BSPlink?
Tutorial videos are available on Youtube and you can also download them from the ‘New BSPlink -Tutorial videos’ section. You can access the tutorial videos clicking here .
I do not have an account in the IATA Customer Portal. Can I still access the training materials?
No. Please create an account in order to access to the training materials.
I cannot access YouTube. How can I watch the tutorial videos?
You can download the tutorial videos here. We highly recommend you watch the tutorial videos before you use the Beta version.
Can my company request an intensive training from IATA on New BSPlink?
New BSPlink provides more intuitive functions and screens, so existing BSPlink users can easily learn how to use it by watching the tutorial videos.
Can I watch the tutorial videos in my language?
Subtitles are available in the 15 languages of the Customer Portal: English, Spanish, French, German, Portuguese, Italian, Russian, Turkish, Korean, Japanese, Chinese, Vietnamese, Arabic, Indonesian, Thai.
Just set up your Customer Portal in your preferred language.
How can I access the training portal of New BSPlink?
Please request your user credential for this training portal. Go to the ‘New BSPlink - Training portal’ section for more information about the process or download a user guide here.
I have found an issue in the training portal. How should I report it?
If you encounter any issues, please contact us through the Customer Portal . Thank you!
Can I download all these FAQs in one document?Yes! We have listed all the relevant FAQs in one helpful PDF document. You can download it right here. |
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