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Is it mandatory for travel agents to provide the passenger’s mobile phone and email address?

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TitleIs it mandatory for travel agents to provide the passenger’s mobile phone and email address?
Summary
URL NameIs-it-mandatory-for-travel-agents-to-provide-the-passenger-s-mobile-phone-and-email-address-1448977338174
CS Portal linkhttps://portal.iata.org/faq/s/article/Is-it-mandatory-for-travel-agents-to-provide-the-passenger-s-mobile-phone-and-email-address-1448977338174
Answer
As per Resolution 830d and in accordance with the ticketing and reservation procedures of the airline agents should provide the passenger’s mobile phone number and/or email address in the PNR. Travel agents should use the industry standard for the contact element entry SSRs CTCE and CTCM.

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