A demand for a bank guarantee is sent to agents according to the local financial criteria. This may be in connection with a new application, an accreditation change, following a financial review, payment irregularity or default. The local criteria are specified in the Travel Agent Handbook / Cargo agent handbook. You can download this document on IATA´s webpage by placing TAH/ CAH in the search function at the top right of the webpage. Should you need any further information, please contact us via Customer Portal in www.iata.org/customer.