I created an invoice but I have not received payment for it yet, what should I do next?

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TitleI created an invoice but I have not received payment for it yet, what should I do next?
Summary
URL NameI-created-an-invoice-but-I-have-not-received-payment-for-it-yet-what-should-I-do-next
CS Portal linkhttps://portal.iata.org/faq/s/article/I-created-an-invoice-but-I-have-not-received-payment-for-it-yet-what-should-I-do-next
Answer
Good of you to ask.

There are a couple of things yo​​​u can check related to the invoice status and settlement method in the Processing Dashboard under the Reports Menu:
  • Invoices with status Claimed, Presented or Ready for Billing have been successfully processed
  • Invoices with status error have failed validation and have to be corrected or resubmitted.
  • Invoices with status Open or Ready for Submission have not been submitted yet. Thes ones, you'll need to submit them. To do that, go to the Billing Category Receivables > Manage Invoice menu, select the invoices and submit them.
Invoices with SMIs (Settlement Methods) I, A and M are settled via the Clearing House, while invoices with SMI B are settled bilaterally, via Bank Transfer.
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