I cannot login to the IATA AgentExperience app to access my digital ID Card. What can I do?

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TitleI cannot login to the IATA AgentExperience app to access my digital ID Card. What can I do?
Summary
URL NameI-cannot-login-to-the-IATA-AgentExperience-app-to-access-my-digital-ID-Card-What-can-I-do
CS Portal linkhttps://portal.iata.org/faq/s/article/I-cannot-login-to-the-IATA-AgentExperience-app-to-access-my-digital-ID-Card-What-can-I-do
Answer
Try the following three solutions:
1) Double-check the email address & password entered to login
2) Reset your password and try to re-login
3) Restart the app and/or the phone to login

For password reset,we will be happy to assist you if you don't remember the email address. Please create a case with Topic: IATA AgentExperience (Web/Mobile App) and Subtopic: Technical Issue on the IATA Customer Portal. Kindly include your full name, IATA Code and the error message you see on the app in the Description field.
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