An electronic ticket can be refunded either directly via the GDS in which it was issued or indirectly in BSPlink. In order to issue a refund application, select ?RA issue? and fill in the required fields with the details of the transaction in question. Once the refund application has been submitted, the airline reviews the application and selects either to authorize or to reject it. An authorized refund will be included into your BSP billing automatically. Please note that the refund application option is only available for Enhanced users on BSPLINK.