Having trouble accessing the Portal?Trouble logging in:
- Verify you are using the same email address as you used during registration
- Passwords are case-sensitive so be sure you don't have caps lock enabled
- Your account may be temporarily disabled due to too many failed log in attempts. Please wait for 10-15 minutes and try again
- Please use the Forgot Password feature if you require to reset your password
Reset password email not received
- Verify you entered the same email address as you used for registration
- Check your Spam / Junk / Deleted Items folder
- Depending on your personal or company set up it is also possible that emails received in the ‘Deleted Items’ folder are automatically deleted
- If possible please request your Email Administrator to whitelist the IATA.org domain to ensure that all IATA Customer Portal emails will pass through your Organization's spam filters
- If you still do not receive the Reset password email then complete the below troubleshooting form.
Self-registration issues
- Please ensure that you entered all the mandatory fields, including Sector
- Browser compatibility: The self-registration process works best with Chrome, Firefox, Safari, IE 11 upwards and Edge.
Two Factor Authentication issues
- If you need to reset the two-factor authentication, you need to click the Reset option.
- You will be asked to complete the security question and answer
- Once done, the two-factor authentication setup will become available.
- If you continue to have problems, you can review this detailed FAQ: How to activate two-factor authentication.
