Most of the information contained in your invoices comes directly and exclusively from files sent by our participating airlines. If you do not agree with the billed amounts, you should notify the carrier through an online correction in the CASSlink web based application (https://casslink.iata.org). Some carriers might request you to contact them directly too. However, this shall not stop you from raising your correction in CASSLink. The Airline will answer you via the same channel. For countries where Correction menu is not in use, please refer to your Local Procedures. In case of a dispute, please log a case in our online Customer Service Portal before remittance date. For correction dates, please refer to your IATA calendar that you can download from the resource center. |
